Returns & Exchanges
At Mau, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Please ensure tags are attached to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items.
Drop Off Package
Hand over your package to any authorized carrier location or schedule a pickup for your convenience.
Receive Your Refund
After our team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing